IT without its own IT department
You want to give technical questions to a clear contact person. A defined scope of services creates the basis for support and escalation.
Managed IT & Support
Your IT is running. They move on.
Workstations, systems and support from a single source. With clear responsibilities and support that grows with you.
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IT & CloudWith Irontec at your side.
What it's about
Managed IT & Support.
With an eye on your everyday life.
Reliable IT needs more than quick help in the event of a disruption. Irontec combines ongoing care, maintenance and support into an operating model that suits your company.
One contact personCoordinate questions and changes in one place.
Clear scopeArrange support and response times individually.
Traceable operationDocument systems, changes and responsibilities.
This is in our performance
Thoughtfully planned.
Personally implemented.
Choose the building blocks that suit your initial situation. We determine the scope and support together.
Workplace & Users
We support setup, device replacement and user management. Recurring tasks are organized as comprehensible processes so that your team remains able to work.
Updates & Maintenance
Patches and changes are planned instead of casually applied. We take dependencies into account, coordinate time windows and determine how checks will be made after a change.
Monitoring & Overview
Systems and relevant operating states are monitored for the agreed scope. What is important is clear thresholds, contact persons and a comprehensible reaction to reports.
Support & Assistance
Requests are classified according to their impact on operations. We provide support remotely and on-site by appointment; Your support package regulates support times and response goals.
Documentation & handover
Devices, applications, responsibilities and relevant configurations are recorded. This simplifies changes, representations and collaboration with internal Teams.
Further development & planning
We look at recurring disruptions and upcoming renewals together. This creates a predictable sequence for improvements, replacement purchases and new requirements.
This is how the solution can help
Thought from your everyday life.
Example situations – we tailor the specific implementation to your requirements.
Relief for internal IT
Your team focuses on specialist applications and projects. Recurring operational tasks are passed to Irontec with clear interfaces.
A company grows
New employees and jobs are added. Standardized setup and documented processes prevent each expansion from becoming an individual project.
Good to understand
IT support with clear responsibilities
We record your systems, contacts and business-critical applications. This creates a common picture: What is being looked after, who decides when changes are made and which topics have priority? The scope of services is agreed upon in a comprehensible manner.
Make maintenance plannable
Updates, device changes and adjustments should interrupt your everyday work as little as possible. We plan maintenance windows, document changes and take into account dependencies between applications, end devices and infrastructure.
Support people, not just devices
Describe to us what you want to do right now and where you’re stuck. We classify the impact and provide support remotely or on-site by appointment. We view recurring problems as an opportunity to resolve the cause.
A business that grows with your company
New employees, an additional location or different software change the requirements. We support procurement, setup and handovers. Documentation and regulated processes make knowledge about your IT available within the company.
This is how we get to the result
A clear process.
From the beginning.
Irontec Care combines maintenance, analysis and support to the agreed extent. Ongoing services, additional projects, support times and response goals are clearly differentiated from one another.
01
Understand
We clarify your requirements and record the current status.
02
Plan
We define the scope, those responsible and the order of implementation.
03
Implement
We set up the solution and check the agreed use cases.
04
Accompany
We hand over the documentation and coordinate further support.
Good to know
Your questions. Clear answers.
Can you take over existing IT?
Yes. It starts with an inventory and the orderly handover of documentation, administrative access and contracts. We then determine the scope of care.
Are there fixed support times?
Support times, priorities and response goals are regulated in the individual service contract. Contact us for a suitable care model.
Is complete outsourcing necessary?
No. Individual services or collaboration with your internal IT are also possible. Clear interfaces and responsibilities are crucial.
Meaningfully connected.
All services
01 / IT & CloudMicrosoft 365
Email, Teams and shared documents, brought together in a workplace that works for your business.
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02 / IT & Cloud
Backup & Recovery
Protect your data and prepare for incidents with a plan for recovery, retention and responsibilities.
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03 / Network & SecurityUniFi Firewall & UDM
Ubiquiti UniFi firewalls, UDM and cloud gateways for Swiss companies. Compare models, plan VPN and failover – with Irontec.
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