Teams becomes a telephone workstation
Employees already use Teams for chats and meetings. Business calls should take place in the same work environment.
Microsoft Teams Telephony
One team. One platform.
Also for your calls.
Connect Microsoft Teams to the public telephone network: peoplefone connection, phone numbers, licenses and introduction from a single source.
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Telephony & CollaborationWith Irontec at your side.What it's about
Microsoft Teams Telephony.
With an eye on your everyday life.
With a suitable telephony connection, your business number can be used in Microsoft Teams. Irontec plans collaboration between your Microsoft environment, peoplefone and the people who use it every day.
A work environmentOrganize communication in the familiar Teams environment.
Appropriately furnishedCoordinate connection and licenses before switching.
Accompanied transitionPlan accessibility, tests and introduction together.
This is in our performance
Thoughtfully planned.
Personally implemented.
Choose the building blocks that suit your initial situation. We determine the scope and support together.
Business calls in Teams
We discuss which employees should make external calls and which phone numbers are intended for this purpose. Internal collaboration and business telephony are considered together.
Select peoplefone connection
Operator Connect, direct routing and individual connections meet different requirements. Irontec ranks options based on your environment and desired conversation flows.
Completely clarify licenses
Teams usage, telephone system functions and telephony provider services must match. We check the existing subscriptions and note any necessary additions before ordering.
Reception & representation
The main number, groups, opening times and substitutes are described in a call plan. The required functions are compared with the chosen solution.
Porting & switching
We record numbers and provider conditions and plan the takeover. Pilot, test calls and changeover day responsibilities are agreed in advance.
Devices & Introduction
Headsets, appropriate phones and mobile usage are selected based on roles. The team practices the most important processes before the previous way of working is replaced.
Choose the appropriate connection
Three ways from Teams to the telephone network.
| Solution | Basic idea | What we will clarify with you |
|---|---|---|
| Operator Connect | peoplefone as an operator in the Microsoft environment. | Number of users, deployment and required licenses. |
| Direct Routing | Connection via a session border controller. | Voice channels and technical cooperation. |
| SBCplus | Dedicated connection for individual requirements. | Special integrations and project scope. |
The range of functions, Microsoft licenses, telephony subscriptions, phone numbers and call costs are clarified based on the current offer before ordering.
All peoplefone solutionsThis is how the solution can help
Thought from your everyday life.
Example situations – we tailor the specific implementation to your requirements.
The main number needs clear paths
A reception distributes calls to various specialists. Representation and accessibility are described together before the change.
An existing system is replaced
Phone numbers and special connections must be taken into account. A pilot and a coordinated change plan create a reliable basis.
Good to understand
Teams meetings and business telephony
A Teams meeting with colleagues is not the same as a call to a regular phone number. Suitable telephone system functions and a connection to the telephone network are required for business telephony. That’s why we check the Microsoft and provider services together before making the switch.
Select the right peoplefone solution
peoplefone provides different integration paths. It’s not just the number of employees that is important: special devices, existing systems, desired communication channels and responsibilities within the company also play a role. The selection is made after a joint request recording.
Plan from your customers’ perspective
A transition has been successful if customers continue to reach the right person. We document the most important routes from the main number to the representative. This also clarifies what should happen outside opening hours or in the event of a disruption.
A pilot makes differences visible
A small team with different roles tests the planned solution. Reception, employees who make frequent calls and mobile users bring different perspectives. The experiences flow into the final setup and introduction for the entire team.
This is how we get to the result
A clear process.
From the beginning.
One-off implementation and ongoing support are agreed separately and comprehensibly. You know what services are included.
01
Understand
We clarify your requirements and record the current status.
02
Plan
We define the scope, those responsible and the order of implementation.
03
Implement
We set up the solution and check the agreed use cases.
04
Accompany
We hand over the documentation and coordinate further support.
Good to know
Your questions. Clear answers.
Is our existing Teams license enough?
This needs to be checked. Teams collaboration and PBX functions are different services. The connection to the telephone network and telephone numbers are also part of the complete model.
What is the difference between Operator Connect and Direct Routing?
With Operator Connect, a supported operator is integrated into the Microsoft environment. Direct routing connects Teams to the telephone network via a session border controller. Which variant is suitable depends on the requirements and responsibilities.
Can our existing numbers stay?
We check portability, contract terms and deadlines. A takeover is coordinated with the provider and the planned change date.
Do all employees need a new phone?
Not necessarily. The selection depends on the tasks and supported devices. PC and headset can be useful; A suitable desk phone is an option for certain roles.
What is tested before the change?
In particular, incoming and outgoing calls, main numbers, forwarding and substitutions. Special devices and failure scenarios are discussed separately.
Meaningfully connected.
All services
01 / Telephony & Collaborationpeoplefone vPBX cloud telephony
peoplefone vPBX for Swiss SMEs: BASIC and PLUS, clearly planned and personally supported by Irontec.
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02 / IT & CloudMicrosoft 365
Email, Teams and shared documents, brought together in a workplace that works for your business.
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01 / Network & SecurityUniFi Network Planning
Ubiquiti UniFi Complete solutions for Swiss companies: Plan WLAN, switching and firewalls together – from small offices to redundant campuses.
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02 / Network & SecurityUniFi WiFi & WiFi 7
Ubiquiti UniFi WLAN for offices, SMEs and campuses: radio planning, WiFi 7 access points, guest access and roaming. Irontec plans, installs and maintains your solution.
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03 / Network & SecurityUniFi Switches & Switching
Ubiquiti UniFi switches for Swiss SMEs and campuses: PoE, multi-gigabit, fiber optic uplinks, VLANs, aggregation and stacking, clearly planned and supported.
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